Refund and Replacement Policy

Order Cancellation & Returns Policy

1. Order Cancellation Policy

• Cancellations are not accepted once an order is placed.
• Please review your order carefully before completing the purchase.

2. Returns & Replacements

• Ceramic products are non-returnable due to their fragile nature.
• We only offer replacements or refunds in the following cases:
• The product is damaged during transit (must be reported within 48 hours of delivery).
• The product has a manufacturing defect.
• No replacements or refunds will be issued for damages caused after delivery due to customer mishandling, improper storage, or accidental breakage.

3. Reporting a Damaged Product

If you receive a damaged or defective product, follow these steps:

• Email info@maplemaine.com within 48 hours of delivery.
• Attach clear photos and videos showing:
• The damaged/defective product.
• The original packaging and shipping box.
• Our team will assess the claim and offer a replacement or refund accordingly.

4. Refund Process

• Refunds (if applicable) will be processed to the original payment method within 7-10 business days after approval.
• Refunds are issued only if a replacement is unavailable.

Last updated: 07-Feb-2025

Policy Updates

Maple Maine reserves the right to modify, update, or change these policies at any time without prior notice. Any changes will be posted on this page, and continued use of our services will constitute acceptance of the revised terms.